Adc365 Privacy Policy – How Your Information Is Protected

Adc365 takes your privacy seriously. We understand that sharing personal information on an online platform is a matter of trust. That is why adc365 always follows the highest standards of technology and policy to keep your data safe.

This privacy policy ("Policy") applies to the adc365 website, mobile app, and all associated services. It covers all users of adc365 from Bangladesh and anywhere else in the world.

1. What Data We Collect

Adc365 only collects information necessary to provide and improve the platform's services. We never ask for excessive or irrelevant data.

Information collected at registration

• Full name (as per national ID)
• Mobile number or email address
• Date of birth (for 18+ verification)
• Residential Address
• Preferred currency & payment method

Automatically Collected Data

• IP Address & Device Information
• Browser & operating system type
• Time, date, and duration of site visits
• Pages you visit and how you arrived there
• Cookie & Session Data (details below)

Documents Collected for KYC Verification

• Copy of national ID, passport, or driving license
• Proof of address documents (utility bill, bank statement)
• Selfie photo (if required)
• Proof of payment method

2. How Your Data Is Used

Adc365 uses the data it collects for specific purposes. The table below provides a detailed breakdown:

Adc365 does not send marketing emails or promotional messages without your consent. You can opt out of marketing communications at any time.

3. Cookie Policy

Adc365 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help us improve our services.

Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions and ensuring site security. Disabling them will prevent the site from functioning properly.
• Performance Cookies: Used to monitor site load speed and identify performance issues. No personal data is collected.
• Functional Cookies: Used to remember your preferences (language, theme). Makes the site easier and more comfortable to use.
• Analytics Cookies: To understand site traffic and usage patterns. This data is completely anonymous.

Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working correctly. To manage cookie settings in the app, use the app settings menu.

4. Data Sharing Policy

Adc365 never sells your personal information. However, data may be shared in the following limited circumstances:

Authorized Sharing

• Payment Processor: Mobile Banking, Nagad, Rocket, and other payment gateways receive the information required to process transactions securely.
• KYC Service: Licensed third-party KYC service providers for identity verification.
• Game Provider: Only the data necessary to run the game (user ID, balance).
• Legal Authorities: With relevant authorities when required by a court order or legal obligation.
• Fraud Prevention: With relevant authorities in cases of detected fraud or money laundering.

5. Data Retention Period

Adc365 does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: While the account is active and for a minimum of 5 years after closure (legal obligation).
• Transaction Records: Minimum 7 years (as required by financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years (for dispute resolution purposes).
• Cookie & Session Data: At end of session or after a maximum of 1 year.
• Marketing Consent: Until consent is withdrawn.

Upon expiry of the retention period, data is securely deleted or anonymized.

6. Your Rights Over Your Data

Adc365 believes every user should have full control over their own data. You have the following rights:

To exercise any of these rights, please contact the adc365 support team. We aim to respond within 30 business days.

7. Security Measures

Adc365 uses industry-leading security measures to protect your data. Our security infrastructure is regularly reviewed and updated.

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Firewall & Intrusion Detection: Prevents unauthorized access.
• Two-Factor Authentication (2FA): Two-factor protection for account access.
• Regular Security Audits: Systems are audited by independent third parties.
• Data Backup: All data is securely backed up.
• Access Controls: Only authorized personnel have access to this data.

8. Children's Privacy

Adc365 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any information from minors.

If we become aware that personal data has been collected from a minor, we will immediately close that account and delete all associated information.

A note for parents: If your child has accidentally registered on adc365, please contact our support team immediately. We will take prompt action.

9. Changes to the Privacy Policy

Adc365 may update or amend this privacy policy when necessary. We will notify you before any significant changes take effect.

Change Notifications

• Notifications will be sent to your registered email or mobile number
• Notifications will be displayed on the website and app.
• The "Last Updated" date at the top of the page will be revised
• You will be notified at least 30 days in advance of any significant changes

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

10. Contact

For any questions or concerns about the Privacy Policy, or to exercise your rights, please contact the adc365 support team.

We treat every privacy-related request with the utmost importance and aim to respond as quickly as possible.